Returns & Exchanges

Large orders consist of 100 yards or more of fabric. This includes the same quantities for orders in ship-direct, made-to-order, custom or other non-inventoried standard products. Large orders require a non-refundable, minimum deposit of 50%, and are not subject to cancellation for any reason. Fabric has a minimum order of two yards and incremental yardage is cut by the one yard. Orders below the two yard minimum are subject to a cutting fee of $25. All orders are subject to the terms and conditions set forth in this Price List. Payment terms are as stated on invoices. Please mail all payments to: It is the customer’s responsibility to ensure all proper instructions are issued to the workroom regarding product and color description, face application, and other pertinent information. An identification cutting should accompany all workroom orders. The end use of Cassaro products is at the discretion of the customer. When delivering to a workroom (curtain maker, upholsterer, etc.), Cassaro suggests sending a cutting in advance to help verify the goods. Please be aware that silk is a natural product and therefore will always have natural imperfections. Weave and shade variations, nubs and slubs are to be expected in fine 100% silk yarns. Removing them would not only weaken the fabric, but destroy part of the natural beauty and character. In addition, silk products must be protected from the sun. Draperies should be lined and in some cases interlining is recommended. Colors can fade by oxidation (gas fading) if unaired in storage for a period of time. Cassaro cannot accept responsibility for silk fabrics left in their packaging for periods of time and/or stored improperly. Velvet fabric should be removed from its packaging and used as soon as possible to avoid crushing.Always store a roll of velvet in a horizontal and hanging position, either in a special shelving system or in the original box within its suspension. Cassaro cannot accept responsibility for velvet left in their packaging for long periods of time and/or stored improperly. The absolute dimensional stability of fabrics cannot be guaranteed. As a result, double headings and generous hems are recommended.

All shipments are FOB warehouse. Minimum charge is $40. Almost any fabrics ordered online will ship to anywhere in the continental United States for free.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All inquiries regarding claims, returns, price errors, billing errors, and proof of deliveries should be directed to the Claims Department at 866-356-2001 or email orders@cassaro.co
NOTIFICATIONS AND AUTHORIZATIONS

Please notify the Claims Department about any problems no later than 30 days after the invoice date.

Authorization for returns must first be received from the claims manager, regardless of fault, before returning items. Label all returned merchandise Attention: Claims Department and provide a copy of the return authorization within 30 days of the authorization date. Please ship returned merchandise prepaid to the warehouse of origin. If Cassaro is at fault, there is no service charge, and the account will be credited with all shipping or postage charges. If Cassaro is not at fault (including and without limitations refused shipments, customer duplication of orders or cancellation after shipment), the following charges will be made:

• 25% restocking charge on all fabric 1 yards or longer
• Pick up charge in addition to shipping and/or postage charges

• Merchandise that has been cut or processed
• Ship direct orders (unless defective or vendor error)
• Custom orders
• Shrinkage or stretching less than 3%
• Discontinued merchandise
• Cut bolts
• Fabrics that have had a special process applied such as flame proofing, backing, special coatings, etc.
• Floor samples and merchandise sold off the showroom floor

Velvet must be returned in the original packaging. If the velvet are received in a condition that prevents Cassaro from determining liability or if handling or shipping may have caused damage, the goods will be returned to the customer at the customer’s expense and credit will not be authorized. All orders are considered committed orders, with the exception of submit or reserve orders. A request to change or cancel orders may be accommodated at Cassaro’s sole discretion, only if the order has not already been processed for shipment. Merchandise returns must meet our return policy, and are subject to the standard handling charge. Woven and printed patterns cannot always be completely square on the cloth. Before cutting, make sure pattern alignment is adequate to produce a satisfactory result. Cassaro utilizes the highest quality dyes, but our products are not guaranteed against color fading from undue exposure to the sun or other atmospheric conditions. Dry cleaning is recommended at regular intervals. Very few fabrics are washable. Be sure to check the product instructions to verify. Returns are not accepted after merchandise has been cut, treated or processed in any way. Cassaro recommends that the customer check all products for flaws, correctness of pattern, color and differences before any product is cut or processed. All processing is at the customer’s risk. Room for shrinkage must be allowed when processing or adding flame retardants, special coatings and backings, among other treatments. Cassaro will drop-ship to the processor of the customer’s choice, who will bill the customer directly. Some Cassaro's products are flame resistant or already treated for soil resistance. We recommend the customer contact Cassaro before arranging for processing that may be unnecessary. Differences in width between fabrics with a similar pattern may result in design disparities. Make sure you to see a sample of the product before placing an order.